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Returns and Refunds

A credit or refund will be issued, according to the manufacturer's policy, for all products returned due to defects & damage after 30 days.

Most products are returnable IF the product is in the same condition as when purchased. This includes the product packaging. Special order products are generally not returnable.

The customer has 30 days after purchase to return an item.

Contact us via email or by phone to obtain a RETURN AUTHORIZATION

A RETURN AUTHORIZATION must be obtained before a product can be returned to: Gem Laser, 45929 Maries Road, Suite. 180, Dulles, VA 20166

The Customer is responsible for shipping charges for returns. All returns must be shipped freight paid and insured for damages.

Your credit will be issued once the item is inspected and received. If a restocking fee is to be applied, this information will be given at the time the RETURN AUTORIZATION is issued.

The product's packing material must be in same condition as when received, and the product must be complete and in re-sellable condition.


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